I was reminded of this story when I was speaking with a friend about her organization’s culture. It is a story that is similar to many organizations. The top brass thought everything was fine and told everyone that they “just needed to work harder”. “What is it...
I believe that leadership is an inside job. Meaning regardless of the valuable external techniques offered to improve our leadership, management or communication skills - it all boils down to our inner game. By inner game, I mean what we believe about ourselves. ...
Countless articles have been written on how to be more efficient, productive and make more informed and better business decisions. Executives spend thousands of dollars on time management, energy management, schedules and philosophies that support a better, more...
Companies built on silos are long a thing of the past. Or perhaps we wish they were. Silos by their very name implies an archaic way of doing things – and at worst suggests that the organization is inefficient or that employees are entrenched in positions and...
My client’s business has two thriving locations and he stood to inherit a third. This is when he came to me with a question for our coaching agenda. “How,” he asked, “do you change culture? Can it be done?” In his case, he described his existing culture as “a...
In Parts 1 and 2, we spoke about how to give great feedback. We compared it to serving a great meal: first setting the table, to then creating and serving the meal. In this last part, we look at how to receive feedback. In other words, how to sit down, eat and enjoy...
We’ve set the table already in Part 1. Now it’s time to create the meal. Here we address how to give feedback without hurting someone’s feelings (but really needing to tell them something that may be hard to hear). What makes for a great meal? A complement of tastes –...
When the trend for reviews is leaning more toward the informal - where performance is measured in the moment - how to give healthy feedback is more important than ever. The real issue is whether we’re communicating it effectively and whether the receiver can hear it...
The real art of listening is akin to listening to a musical piece. It is 100% about the other person – what they are saying, how they say it, the impact of what they say on you, the listener, and the atmosphere between you. It is not linear. It’s not just about...
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